Support Centre

Receiving parcels

How do I track my parcel?

Your parcel is scanned at each stage of it's journey to you. You're able to track your parcel on our website ...

How do I arrange a redelivery?

We know it's a pain missing your delivery, so we've got a number of easy options to get your parcel to you as ...

What should I do if my parcel hasn't arrived?

If your parcel hasn't arrived, firstly track your parcel on our website using your label number. This will sho...

What if I'm unable to sign for the delivery?

If you're unable to sign for your parcel, we're able to leave the parcel in a secure place at your address wit...

What if my parcel arrives damaged?

If your parcel arrives damaged, you should contact the sender and let them know and they’ll advise you of the ...

Can I pick my parcel up from the depot?

Generally this is no problem, however please make sure you contact us first to make sure it's at the depot!

Can I arrange a redelivery for a specific time?

Unfortunately we can't deliver at specific times, sorry for any inconvenience!

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