Support Centre

Sending parcels

How do I arrange a pick-up?

One off pick ups You can arrange a pick up by calling your local Fastway Courier Franchisee. You can find the...

How do I order labels and satchels?

To order more satchels and labels, you just speak to your local courier. You can find their contact details b...

Are there any items you don't carry?

We’re unable to accept dangerous goods, as per our Conditions of carriage. What are dangerous goods? Dangero...

Do you do one off deliveries?

Absolutely! You can arrange a once off delivery through Parcel Connect.

What if I've missed a pick-up?

If you've missed the pick up time, you can call your local Fastway Courier Franchisee to arrange collection fo...

What are service standards?

We unfortunately can't provide guaranteed delivery times, we do however have delivery standards. These are th...

How do I track my delivery?

You can track your parcel on our website by using your label number. Can I track multiple label numbers at ...

How should I package my item?

We know how important it is that your parcel arrives safely and undamaged. Packaging items carefully gets them...

Who is my contact at Fastway?

Your day-to-day point of contact is your local Fastway Courier Franchisee. They’re happy to help with any que...

What are your payment methods?

Payment can be made by cheque or bank deposit. Some Fastway depots may also accept credit card payments.

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